Refund Policy

Inquiries are handled on a case-by-case basis with the ultimate goal to make our customers happy. We make sure that our handmade good are inspected to assure customers are to be satisfied with them. Each request will be treated fairly and reasonably. We believe when treating our customers evenly and respectfully that they are fair and polite with us.

• 1: Returns

  • If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    To be eligible for a return and exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. In case of damaged/defective product received, an unboxing video (uncut/unedited) is required. Without video, refund request will not be accepted. You’ll also need the receipt or proof of purchase.

    Please contact us at [email protected] to open up a conversation on how we may address your concern. We are always happy to help!

• 2: Defects

  • We aim to get it right the first time which is why we inspect each product 3-4 times throughout our quality control process. If you feel you have received a defective product, please contact us at [email protected] with your order no. and a photo/video of the product in question to open up a conversation on how we can make this right.